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Your satisfaction is important to us and we want you to be pleased with your purchase. Our products carry a full 30-day satisfaction guarantee, provided that the original packaging is unopened. Please understand that many of our products are considered "personal items". Return policy restrictions are due to health codes limiting the resale of open bedding items, duvets/comforters, pillows, pillow covers, mattress pads & covers, and virtually all pillow and cushion items. For your convenience, you may return any unopened product within the 30 days, but note, each product is subject to a 20% re-stocking / product disposition fee. Original shipping and handling charges are non-refundable, and you are responsible for paying the postage to return the item.
Return Authorization Numbers:
The manufacturer requires a Return Authorization Number on all returned items. This will ensure that your return is handled properly and money is refunded in a timely manner. Your "RA" Number MUST be written clearly on the OUTSIDE of the package you are returning, or our warehouse will not accept it! Contact information can be found at the bottom of this page. Request your RA number by e-mailing: firstname.lastname@example.org. Include your name, address, order number, and reason for your return.
Many of our products carry manufactures’ warranties. The length of the warranty varies depending on the product. Please check your product information to see if the item that you ordered comes with a warranty. Please do not confuse the warranty with a guarantee! The warranty refers to the manufacturer's obligation to either repair or replace your item, not to refund your money.
THANK YOU FOR YOUR BUSINESS. WE LOOK FORWARD TO SERVING YOU.